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Record telephone calls from anywhere with this new service
Added: (Mon Feb 11 2008)
A new service, SalesRecord, was released today by StealthNET Ltd enabling users to record telephone calls from anywhere. Recordings can be accessed at anytime from www.salesrecord.co.uk
SalesRecord provides users with the ability to keep a record of any telephone orders placed, backing up every detail of a purchase. Other uses for the service include recording calls to technical support or customer support lines to listen to them again if problems persist. Or, to complaints departments if there are issues with an order placed and also joining or claiming on insurance policies which can involve lots of detail on one telephone call.
Once a user has joined through the website - for free - a PIN number is allocated providing the ability to record any call from anywhere by dialling an access number. The call recording is then stored to an individual profile on the website. The service is free to join and only charges for the cost of the call.
Consumers will find the service useful to clarify details of any phone conversation when usually only a memory is a record of the finer details - and these can easily be misinterpreted or forgotten. SalesRecord will give the consumer confidence to ensure they receive the goods or service they requested by allowing them to refer back to the original recorded conversation(s).
Helen Laws from StealthNET says “SalesRecord has been created to give power to the consumer when ordering over the telephone. Having a recording of a call is evidence to prevent users being conned by that dodgy double glazing salesman, or a scammer call centre sales person selling a dodgy mobile phone contract by lying about what the deal actually is.”
“Also, when applying for something, like an insurance policy, over the phone you often need to think quickly on your feet about specific details that could invalidate your insurance in the event of a claim if not correct. Customer service representatives also tend to speed through details of cover so quickly that any notes you scribble down during the call end up reading back like gibberish! SalesRecord is far better and easier than a pad and pen, and every call you record is accessible from one location.”
Notes for editors:
For more information on using the service please visit the website http://www.salesrecord.co.uk
This service is provided by StealthNET Ltd a provider of telephony and SMS solutions. To find other services provided by StealthNET Ltd or company information please visit http://www.stealthnet.net or call 0844 415 0070.
Enquiries regarding this press release should be directed to Helen Laws, email: content@stealthnet.net or call: 0844 415 0070