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One.Tel Goes Virtual With Customer Service Centre

Added: (Wed Nov 15 2000)

Pressbox (Press Release) - One.Tel Goes Virtual With Customer Service Centre

November 14th, 2000

One.Tel plc, the United Kingdom’s leading alternative telephone company, today announced that it is continuing to make things easy for customers with the launch of a virtual customer service centre (VCSC), the first of its kind in the United Kingdom. This allows One.Tel customers to manage their account and access a full suite of customer service facilities through One.Tel’s website, www.onetel.co.uk.

One.Tel’s VCSC offers all the same facilities as its existing operator service, and has been designed to be easy to navigate and simple to use. The centre is broken down into three service sections:

OneTel.Net: Where you can activate One.Tel’s 1p per minute ISP, set up or add extra email addresses, create your own webspace, see how much you are using One.Tel.Net and change your One.Tel.Net password.

Billing: One.Tel removes the worry from guessing what your next monthly bill will be, not only through its cheap fixed national and international calls, but by allowing customers to view their billing history, or see what their current bill is. Customers can also pay their bills on-line and set up direct debit - 24x7.

Manage Your Account: Customers can quickly change any account details such as a new telephone number, address, contact email, password, or request additional ‘Home or Away’ calling cards - so you can continue to use One.Tel, when you’re away from home. You can also view One.Tel’s welcome pack, which lists all the great ‘cheap and easy’ services One.Tel has to offer its new and existing customers.

“Initial customer research showed a strong demand for online access to customer service facilities,” said Faye Tutuncu, Customer Relationships Manager. “One.Tel’s VCSC has been designed to provide the ultimate online customer service and gives the customer the freedom to monitor and manage their account at their own convenience”

“One.Tel is committed to offering customer choice, so of course our customer service representatives are always available to speak to on our free call number,” Faye Tutuncu added.

-ends-


Background


One.Tel plc

One.Tel plc began operations in the United Kingdom August 1998
One.Tel plc services include, national and international call product, calling card and Internet services
The company has more than 550,000 active customers
One.Tel plc connects between 3,000 - 4,000 new customers per day


One.Tel Limited (Australia ASX: ONE)

One.Tel is a highly competitive and profitable global telephone company with over 2,000,000 customers worldwide
The company is firmly established in the telecommunications market, with operations in Australia, London, Paris, Amsterdam, Zurich, Frankfurt and Hong Kong

One.Tel Limited services include GSM mobile, national and international long distance calls, Internet services and phone cards and local calls to residential Australia

In April and September 1999, One.Tel signed contracts of over AUD$1.1 billion with Lucent Technologies for the roll-out of a national state-of-the-art GSM1800 network in Australia
In February 1999, News Corporation (News) and Publishing and Broadcasting Limited (PBL) injected $709 million over 3 years

In November 1999, News Corp injected an additional $200 million

In March 2000, News Corp and PBL exercised options totalling $280 million

Also in March 2000, there was a placement from various institutions worth an additional $340 million

In May 2000 One.Tel launched the Next Generation GSM 1800 network in Sydney, with other capital cities to follow throughout the year

Visit our website http://www.onetel.com.au


One.Tel International

One.Tel’s European operations commenced in August 1998

One.Tel International connects between 7,000-8,000 new customers per day

In November 2000, One.Tel Netherlands announced an agreement with KPN, the Netherlands largest mobile operator, to commence a Virtual Mobile Network Operation (MVNO) in Q1 2001.


For more information please contact:


Samantha Furey
samf@onetel.co.uk

One.Tel plc
(Office) +44 (0)20 7331 9966
(Fax) +44 (0)20 7331 9674
(Mobile) +44 (0)7879 485 861

James Keulemans
Harvard Public Relations

(Office) +44 (0)20 8759 0005
(Fax) +44 (0)20 897 3242
(Mobile) +44 (0) 7967 678 325
jamesk@harvard.co.uk

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