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NextWest Announces New Multi-State Contact Center Business Partner

Added: (Fri Sep 10 2004)

Pressbox (Press Release) - FOR IMMEDIATE RELEASE
Seattle, WA —September 09, 2004 – NextWest, Inc., the leading provider of IP-based business telecommunications and contact center systems and Contact Technologies, a leading contact center solutions provider today announced that Contact Technologies will be providing NextWest NextContact contact center solutions and the NextWest PCXi IP-based PBX to small to midsize enterprises (SMEs) in 7 western states including, Alaska, Idaho, Nevada, Northern California, Montana, Oregon, and Washington.

“NextWest allows us to offer the advantages of an integrated IP-based phone system with predictive dialing, and remote access by agents in multiple locations at cost effective pricing for SME customers.” said Steve Schneider, COO/CFO of Contact Technologies

“We are extremely pleased to welcome Contact Technologies as a valued contact center partner for the northwestern U.S. area,” said Gregory Gonzales, NextWest director of channel development. “Our integrated solution delivers a Fortune 500 list of features with pricing aimed at the small to midsize market.”

The NextWest PCXi PBX and NextContact Contact Center software provide the capabilities of PBX, VoIP, Automatic Call Distribution, Fax on Demand, Email and predictive dialing in a single solution, eliminating the complexity and expense of having to use multiple vendors to meet PBX and contact center requirements.

“We decided to go with the NextWest solution because it provided all the features of a phone switch and every benefit of a full-fledged contact center without the need to use third party products, which other vendors such as Avaya and Nortel required us to do,” Schneider said.

“Because we eliminate complex multi-vendor integration and enable distributed traditional or VoIP contact centers, we make it possible for our customers to enhance performance and reduce costs over traditional vendors,” said Richard De Soto, NextWest chief marketing and sales officer.

About NextWest, Inc.

NextWest, Inc. is a leading manufacturer of IP-based business telecommunications and contact center systems. The company’s fully-integrated, IP and converged communications systems help small to mid-sized enterprises, government agencies and other organizations to meet their changing telecommunications needs. With cost-effective solutions that are flexible, scalable, reliable and easy to manage, NextWest delivers uncompromising quality and features resulting in fast and quantifiable ROI. NextWest makes it possible for enterprises to build their phone systems around their business, rather than their business around their phone system.

NextWest, Inc. is headquartered in Tucson, Arizona, with offices in Dallas, TX and Los Angeles CA. For more information about NextWest business phone systems and contact center solutions please call 1-877-446-6398 or visit our web site at www.nextwest.com

About Contact Technologies, Inc.

Contact Technologies is a full service solution provider specializing in providing contact center systems, outsourced contact center services and transport services from Local and Long Distance carriers. Contact Technologies has stepped away from the traditional call center market providing solutions for companies looking for solutions to lead generation, customer service and other customer touch activities. Contact Technologies provides systems and services for organizations with as few as 4 seats to enterprise level call centers. Contact Technologies and our partners provide the best “total solution” value in customer contact technology, customized contact center software, and carrier services. Our solutions include best of industry products for inbound and outbound calling, telephony, predictive dialing, IVR, ACD, call recording, scripting, e-mail, fax, and the web-enabled agent. Contact Technologies is headquartered in Tigard, Oregon. For more information please call 1- 503-624-9725 or visit our web site at www.contacttech.com.

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