Aculab and Voice Technology improve office productivity for TIM Maxitel
Added: (Tue May 27 2003)
Pressbox (Press Release) -
Aculab and Voice Technology improve office productivity for TIM Maxitel
See Aculab at SuperComm, 1-5th June 2003, Atlanta, USA, stand no. 12315
27th May 2003 - UK, USA, Germany, Australia, South America, Korea, China, India -- TIM Maxitel has improved office productivity and increased fax transmission capacity by more than three times thanks to an integrated fax server solution developed by “Connected with Aculab” partner Voice Technology.
TIM Maxitel, based in Brazil, were using eight fax machines to cope with the flow of over 500 faxes per day. The people and paper resources being used proving costly to the business. They were keen to lower transmission costs and better manage their fax handling process.
Their needs were met by Voice Technology’s FaxGateway. It allows users to send and receive faxes via email direct from their desktop and controls the scheduling and distribution of fax transmission and reception. The FaxGateway employs Aculab’s Prosody digital signal processor (DSP) resource technology, which provides E1 digital network access connectivity along with voice and fax processing, all on a single card. Aculab’s Group 3 fax software is used to send the fax (TIFF image) files to the destination device.
In order to use the FaxGateway functionality, a user simply creates the document to be faxed on their PC, attaches it to an email and sends it to the FaxGateway server. The application takes the email attachment and converts it into a TIFF file. A wide range of document formats are supported and the user may send more than one attachment, each of different file types, in an email.
Aculab’s product manager at Aculab, Ian Colville said, “The FaxGateway application takes full advantage of Prosody’s flexibility to run simultaneous firmware and algorithms, fax and speech on a single card. For in-bound calls, the FaxGateway can offer a menu so that the user can choose a company department or dial the extension of the person that should receive the fax document. This makes use of Prosody’s DTMF and pulse tone detection capabilities. For outbound calls, if the application detects that the call was answered by a person, a prompt is played, asking for the fax tone signal. Here, Prosody’s record and playback functionality together with the live speaker detection algorithm is utilised. “
Voice Technology’s FaxGateway brings many benefits to TIM Maxitel. From having 8 fax machines transmitting only 8 faxes at any one time, the FaxGateway allows up to 30 simultaneous fax calls. The FaxGateway is also scalable and therefore it is easy to increase the transmission capacity.
Labour costs have been reduced as there is no need for a person to physically send and distribute received faxes. The sending of faxes is automated as the FaxGateway stores the information then sends the fax according to the rules applied. This has also provided great cost reductions for TIM Maxitel as they can now send faxes in off-peak times, for example, during the evening and at weekends.
Cost saving through routing optimisation has been brought into play as well. For example, it can be pre-determined as to which carrier is used dependant on what route is cheapest at various times of the day.
Osvaldo Kashihara, R&D director at Voice Technology said, “A key factor for Voice Technology in choosing Prosody was Aculab’s fast and efficient technical support and their wide portfolio of network protocol approvals, which means that when we want to move our products into a new country, it is easy to add new protocol support. “
About Aculab
Through a customer-focused approach to development, Aculab has produced a computer telephony (CT) product portfolio that satisfies the speech resource and global digital connectivity requirements of developers and system integrators. CT applications utilising Aculab’s components can handle real-time telephony, through an extensive range of resources and signalling systems.
The evolution of Aculab’s generic API, to provide a consistent programming interface, reduces the integration time of a combination of technologies including text-to-speech (TTS), automatic speech recognition (ASR), conferencing and fax. Collectively through supporting a broad range of industry standards and operating systems, Aculab can provide the products needed when quality and performance cannot be compromised.
Aculab’s head office is located in Milton Keynes, UK with offices in the USA, Germany and Australia. Website: www.aculab.com
For more information contact:
Katie Chaplin
Aculab
Telephone: +44 (0) 1908 273 800
Email: katie.chaplin@aculab.com