CAPSTICKS BOOST CLIENT SERVICE WITH WINSCRIBE DIGITAL DICTATION ROLL OUT
Added: (Wed Mar 08 2006)
Pressbox (Press Release) -
London, 9 March 2006 – London healthcare law specialist, Capsticks, has announced that it has completed a roll out of the WinScribe digital dictation system to over 130 staff. The firm-wide solution was supplied by WinScribe’s exclusive UK Platinum Partner, SRC, and was rolled out within 2 months of a successful pilot involving 21 of the firm’s Putney-based staff.
“Providing a rapid, reliable and cost-effective service for our clients is central to our business, so it was crucial that we chose a digital dictation solution that would enable us to drive improvements in this area,” said Brian Capstick, managing partner.
”We chose WinScribe because it was more flexible than alternative systems and could closely meet these client service objectives. It also met more of our needs to assess and improve productivity through powerful management reporting tools.”
In addition to consultancy, project management, installation and support, SRC provided end user training during the pilot phase and for the roll out a comprehensive train-the-trainer course, which allowed Capsticks’ in-house staff to deliver their own training.
“The reputation of the SRC team was another key factor in our selection of WinScribe, as we felt we were more likely to establish an effective working relationship with SRC. We have been impressed with the commitment and professionalism of their people.”
Chris Hart, SRC CEO, added “Our business is built upon combining the best technologies with the skills of the most talented, experienced people; we’re delighted that our high-quality services have enabled another leading firm to rapidly roll out WinScribe digital dictation firm-wide.”
The WinScribe digital dictation system is now in use at over 2,300 sites worldwide. UK law firms who have recently rolled out the SRC WinScribe solution include Cobbetts, Foot Anstey, Forsters, Gorvins, Beachcroft Wansbroughs, CMS Cameron McKenna, Walker Morris and Lupton Fawcett.
SRC is WinScribe’s exclusive UK Platinum Partner and WinScribe is a member of the Legal Software Suppliers Association (LSSA).
ENDS
About Capsticks
Capsticks is independently rated by The Legal 500 and Chambers directories as London's leading healthcare law firm. It acts for over 150 healthcare clients, including NHS Trusts and Health Authorities, regulatory bodies, charities and independent healthcare providers.
With a team of 90 healthcare specialists, instant access to a vast database of previous advice and precedents, and an ISO-9001-accredited quality assurance programme, they provide a rapid, reliable and cost-effective response to clients.
About SRC
SRC are the UK document creation professionals. The company's mission is to ensure its customers achieve cost savings and productivity improvements through the delivery, implementation and support of leading edge document creation technologies, including digital dictation, speech recognition and document integrity products.
SRC provides consultancy for all elements of the professional document creation process together with high-quality delivery, implementation and support services. SRC's teams combine years of industry experience with the ability and commitment to deliver solutions that not only meet but exceed customers' objectives.
SRC only partners with best-of-breed, global technology providers, including WinScribe, Nuance, Olympus, Philips, Grundig and Workshare. The company is the UK's exclusive WinScribe Platinum Partner and is the holder of several Dragon NaturallySpeaking Partner Awards recognising the high-quality of its speech recognition solutions. SRC is a Microsoft Certified Partner.
SRC also sells document creation products via the SRC Direct website.
SRC is privately owned and backed by leading financial institution, Cazenove Private Equity.