Primus Wins Standard of Excellence WebAward

Added: (Mon Nov 20 2000)

Pressbox (Press Release) - Primus sets the standard which all corporate Web sites should strive

20 November 2000
For immediate distribution
Primus # 0050

Primus, a leading provider of knowledge-enabled software that drives customer satisfaction, today announced that it has been awarded a Standard of Excellence WebAward by the Web Marketing Association.

The Primus Web site was recognised for its clean design and superior functionality, the foundation of the user-friendly interface built upon Primus’ own software platform. Primus was commended for offering a product demonstration, which was acknowledged as a functional tool for highlighting its product capabilities. In addition, the site was noted for providing Web site visitors with access to current ad campaigns and press coverage.

Powered by Primus eServer, Primus eSupport, and Primus Interchange, all products are traditionally used in support environments and the Web site provides users with sales and marketing information about Primus products, services and capabilities. The Primus site is configured to help users find information or ask questions in a form that meets their communication preference - whether it be perusing the site, asking a question via self-service, sending an email or viewing the most commonly requested information.

“Primus strives to have a Web site that meets the needs of the visitors that use it most,” said Norman Guadagno, vice president of worldwide marketing at Primus. “We provide our visitors with quick access to up-to-date and relevant answers to their questions and believe that demonstrating our product capabilities is the best way to experience the functionality firsthand.”

The WebAwards are designed to acknowledge the standard of excellence for which all corporate Web sites should strive. Each WebAward entry is judged against a standard of excellence and then against other entries in the category. Entries are judged on the seven criteria of design, innovation, content, technology, interactivity, navigation and ease of use.

About Primus
Primus is a leading provider of knowledge-enabled software that empowers CRM implementations and drives customer satisfaction for Global 2000 companies. The Primus® Associative Search Engine delivers powerful search, retrieval, and authoring capabilities that enhance traditional CRM implementations with the power of knowledge in context. Primus has more than 150 customers worldwide, including such industry leaders as 3Com, 3M, Compaq Computer Corp., The Boeing Company, PSInet Inc., Bell Helicopter Textron, Gulfstream Aerospace, Ericsson, Inc., Fujitsu Limited, Inc., GTE Internetworking, Motorola, and Novell. Based in Seattle, Primus has offices throughout the United States, and in Europe and Japan.

Primus, Primus eServer, Primus eSupport, Primus Interchange and their respective logos, and Primus Knowledge Solutions are trademarks, registered trademarks or service marks of Primus Knowledge Solutions, Inc. Other products and company names mentioned in this press release may be the trademarks of their respective owners.

For further information visit Primus at http://www.primus.com

For further information, please contact:


PR Agency Contact:
Maria Hudson
Stuart Marks
Insight Marketing Concepts
Tel: +44 1344 871900
Fax: +44 1344 871999
Email: mariah@insightgroup.co.uk

Client Contact:
Yvette Mendy
Primus
Tel: +44 1753 708411
Fax: +44 1753 708856
Email: ymendy@primus.com
Web site: http://www.primus.com
Email: stuartm@insightgroup.co.uk

This news release (and illustration) is issued in accordance with Clause 1.2j of the British Codes of Advertising and Sales Promotion and therefore cannot be subject to a transaction of any kind.