Edcomm Banker’s Academy Updates Negotiation Training Program for Customer Service Officers

Added: (Tue Nov 10 2009)

Pressbox (Press Release) - Edcomm Banker’s Academy has recently updated its negotiation training program created specifically for Customer Service Officers (CSOs).

New York, NY, November 10, 2009 -- Edcomm Banker’s Academy has recently updated its negotiation training program created specifically for Customer Service Officers (CSOs). Negotiating for Success has been revised as part of Edcomm Banker’s Academy’s commitment to providing the most up-to-date and pertinent financial services information.

Customer Service Officers have the power to directly influence their co-workers, clients, customers and supervisors. Therefore, in order to be successful at the bank, CSOs must to be able to define negotiations and the negotiation process, understand the characteristics of effective negotiators, know their own style of negotiation and understand how to overcome resistance and difficult situations during the negotiation process.

Negotiating for Success, from Edcomm Banker’s Academy, teaches Customer Service Officers (CSOs) everything they need to effectively negotiate. Beginning with an introduction to negotiation, including the importance and art of negotiation, the course goes on to cover interpersonal negotiation skills and key terms and theory. Negotiating for Success also teaches students how to set up go through the different phases of negotiation, such as the pre-bargaining phase, and how to have the right attitude and avoid barriers in order to achieve successful negotiations.

For more information about programs like this, or to find out how The Edcomm Group Banker’s Academy can customize any training program, log onto www.bankersacademy.com or call +1.212.631.9400.

The Edcomm Group Banker’s Academy is a 22-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group Banker’s Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, classroom instruction, multimedia production and online and print based documentation. Edcomm Banker's Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).

The Edcomm Group Banker's Academy (www.bankersacademy.com) is headquartered in New York City with locations and representation throughout the world.
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Contact :
Linda Eagle
Edcomm Banker’s Academy
21 Penn Plaza Suite 1010
New York, NY 10001, USA
Fax: 212.631.9400
+212.631.9400
linda.eagle@edcomm.com
http://www.bankersacademy.com