‘Tis The Season For Great Service!
Added: (Tue Nov 10 2009)
Pressbox (Press Release) -
Everyone knows how stressful the Christmas period can be: buying the perfect gift is one thing, but what happens when things go wrong?
Now, shoppers can be rest assured that help is at hand thanks to ComplaintCommunity™, the leading free-to-use online complaint management service for consumers.
The organisation is launching ‘Tis The Season Christmas campaign on Friday, November 13, 2009, aimed at supporting consumers and companies through the festive shopping season.
It is kicking off the campaign on launch day with National Complaints Day, which is being supported by Which? Legal Service. This telephone legal advice line from consumer champion Which? will offer free expert legal advice to consumers on the day.
Neil Gleeson, CEO of ComplaintCommunity™, said since he launched the organisation 12 months ago, it has been exceptionally successful in helping with complaints from shoppers, disgruntled consumers and those who have been fobbed off by companies unable or unwilling to listen.”
“We are here to make the complaint process as smooth as possible for the customer – and it doesn’t cost them a penny.”
“We have a wealth of experts on hand to offer advice and support to the consumer, and get a satisfactory resolution.”
The day will also offer free support to companies from Customer Service Network, the leading national customer service organisation, who is providing expert advice on how to deal with consumers and improve their customer service in these challenging times.
“We know that customer service can be difficult for companies – we speak to clients every day asking for help and advice how to improve the way they can look after their customers. This is why we designed our complaint management service to support both the customer and the company perspective. Our research suggests that there will be more than 50 million complaints this Christmas many of which are entirely and easily avoidable, losing organisations an equivalent of over £2 billion – this is plain and simply an unnecessary cost, both to shoppers and especially companies fighting for their survival” he said.
Steve Coyle, Head of Which? Legal Service, says: "Which? Legal Service has been committed to helping consumers get fair treatment for the past forty years. We're pleased to support National Complaints Day by offering free legal advice for people confused about their rights.”
Consumers can register their complaint and enrol for free legal advice from Which? Legal Service up until Friday, November 13, 2009. For details, visit www.NationalComplaintsDay.com or http://www.ComplaintCommunity.com/quickcomplaint.php?which=1 .
Companies seeking expert help with their customer service can register for complimentary membership of Customer Service Network by quoting “NCD” at
http://www.csn-journey2excellence.com/members/membership/membership%20options/Community%20Membership
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Notes to Editors
More information about National Complaints Day on Friday 13th November 2009 can be found at www.NationalComplaintsDay.com
Which? Legal Service
For further information or an interview, contact Helen Lacey on 020 7770 7697 or helen.lacey@which.co.uk
Which? Legal Service, set up 40 years ago, offers over 50,000 members unlimited expert consumer and employment legal advice by phone or email from experienced lawyers at an affordable price. The service covers a wide range of everyday topics, including employment issues, holidays from hell, cowboy builders, parking fines and how to return faulty goods. Which? Legal Service has also launched Which? Wills, an easy and affordable online will writing service fully supported by telephone access to specialist wills solicitors.
For more information, visit www.whichlegalservice.co.uk or call 01992 822 828.
ComplaintCommunity™
For further information or an interview, contact Neil Gleeson on 07971 439440 or neil.gleeson@complaintcommunity.com Consumer case studies, and more complaints research data, are available on request.
ComplaintCommunity™ is the leading free to use online complaint management service for consumers, companies and all others in the process to get their complaints fixed!
For more information, visit www.complaintcommunity.com
Customer Service Network
For further information or an interview, contact Jackie Matthews on 01902 311641 or jackie@customernet.com
CSN is one of the UK's leading authorities in customer service excellence, with 400 plus members including some of the UK's largest organisations. They are the leading provider of practical help and value-for-money solutions for improving the customer experience.
For more information, visit www.customernet.com