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Vox Inc. Launches Customer Experience Management Web Site In The U.K.
Added: (Wed May 18 2005)
For Immediate Release
Press Release: May 2005
Vox Inc. Launches Customer Experience Management Web Site In The U.K.
Nearly everyone can relate to having trouble reporting a customer experience problem to an organization - either because it was time-consuming or difficult.
Organizations find it costly to deal with customer experience problems.
The launch of vox-uk.com, the first-of-its-kind online service dedicated to improving the customer experience, promises to enable customers to quickly and easily report customer experience problems to organizations and to aid organizations with modifying their customer experience processes to better serve the public's needs. Using the website, customers can issue complaints to organizations, and organizations can respond to complaints in a timely manner.
Companies acknowledge that good customer experience is vital to their success, but many of them overlook the consequences of a negative or a positive customer experience and the impact those experiences can have on their companies' bottom-lines. According to Bain & Co, a leading business consulting firm, a five percent increase in customer retention yields a 75 percent increase in customer net present value.
In a recent survey of 960 international executives by Bain & Co, two-thirds of the executives said that "insufficient customer insight" was hurting their performance.
"As many industries move from maturity to over-capacity, traditional differentiators such as price, quality, reliability and brand are no longer enough to sustain a competitive advantage. In an over-commoditized world, everything is pretty similar - similar products, similar service, similar technology and similar prices. Future success will largely depend on the superior customer
experience that companies can deliver to their customers," says Ravi Kumar, Marketing Director of Vox Inc.
Vox Inc. aims to help customers report customer experience problems to organizations in a hassle-free way and to assist organizations improving their customer experience processes by providing online tools and practical information.
Practical information from Vox Inc. helps organizations dramatically reduce time, cost and effort associated with continuously improving the customer experience.
Vox Inc. will launch a similar service in the United States and in several other countries in the next quarter.
End
About Vox Inc
Vox Inc is based in Las Vegas, Nevada. The company provides Customer
Experience Management solutions to organisations worldwide. Vox Inc’s mission is simple – to enable organisations to improve their customer experience continuously.
For further information, please contact:
Ravi Kumar, Marketing Director
Phone: 888 269-5118
International: + 1 888 269-5118
Email: ravi@vox-uk.com