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UK consumers urged to avoid overseas call centres.
Added: (Mon Feb 27 2006)
London, UK February 27 2006.
For immediate release.
Pennycomequick Web Solutions is proud to announce the launch of a new web site that will offer information on call centre locations and provide UK consumers with the opportunity to share their views and experiences of overseas call centres.
The new web site, SayNoToOverseasCallCentres.com, has been launched in response to consumer concerns about the increasing number of UK companies who are moving their call centres overseas. For many consumers this trend has raised concerns about the standard of service they can expect from these companies, the security of their data, and the implications for workers in the UK.
Two recent incidents perfectly illustrate the problems that can occur when call centres are located thousands of miles away from their users. In the first incident an operator at the National Rail Enquiries call centre had never heard of Scotland, and guessed that it might be a tube station on the London Underground. In the second case, a call centre worker for a UK airline couldn't understand why a caller wasn't able to simply catch a train from Belfast to Manchester.
With stories such as these becoming all too common, it is not surprising that many UK consumers are now consciously choosing not to deal with companies who use overseas call centres.
By providing a directory of call centre locations, SayNoToOverseasCallCentres.com hopes that UK consumers will be able to make more informed choices about the companies they choose to deal with. It is also hoped that SayNoToOverseasCallCentres.com will alert companies to the strength of public feeling that surrounds this issue.
For More Information Contact:
SayNoToOverseasCallCentres.com
Web: www.saynotooverseascallcentres.com.