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Court Forces Virgin Active Gym to Pay Cash Compensation

Added: (Thu May 03 2007)

Pressbox (Press Release) - Court Forces Virgin Active Gym to Pay Cash Compensation

Get Up to �500 or More as a Holmes Place Club Member

Recent judgement could mean big money for members holding vouchers, but bad news for new management as it tries to squeeze profits by �locking up towels�.

(Nottinghill, England) � Customers of Holmes Place Club, a health and fitness center in Nottinghill, might go there to lose a few pounds around the waistline. But some could also gain �500 or more, thanks to the efforts of one concerned customer who took the management to court and won a hefty judgement after being wrongly accused of theft.

The former club member, Kamlesh Parmar, paid nearly �6500 in membership fees over a period of seven years, and was such a big supporter and loyal member of the club that he also brought in many new people who also joined the gym as paying members.

�The club was great,� said Parmar. �So I used to introduce new members.� But somewhere along the line, Parmar�s allegiance to Holmes Place Club was ruined by what he describes as a �new management that is more interested in profits than it is in treating the clientele with respect and professional courtesy�.

After the original Holmes Place Management team was replaced by the Virgin company, Parmar said, �You could feel a change straight away.� In one of the most outrageous changes, management allegedly restricted the number of towels members were allowed to use, a policy some members considered not only an annoyance but also a risk in terms of basic personal health and hygiene.

But what rankled Parmar even more was that they �bought and installed cages around the towels, like we were thieves.� The last straw for him was when they refused to honor his legitimate club vouchers, which Parmar had earned because he was a loyal customer who brought the club additional business in the form of new memberships.

�The new manager at the Holmes Place Club even had the audacity to suggest that I might have stolen them, when they were given to me for my loyal seven year membership,� Parmar said. �It is a shame that so much hard work, customer trust, and goodwill built up over many years by the previous Holmes Place Club management was destroyed in a single minute by a flippant, bonus-hungry manager of Virgin Active.�

Even though Parmar wrote letters to the management of his club and to the head office of Virgin Active to bring attention to the deteriorating situation, his appeals were completely ignored. Parmar finally felt he had no other recourse and he took the matter to court in order to get Virgin Active to listen to him. There he was promptly awarded a default judgement totaling approximately �500, as compensation for his vouchers.

Losing such a loyal member will likely cost Virgin Active much more than �500 over time. Not only will the company lose potential business from the new people Parmar attracted to the club, but as other members come forward to redeem additional vouchers Virgin Active may find itself paying cash compensation many times over, to a growing numbers of individuals.

�I urge anyone else out there who still has vouchers to contact me to see how they too can claim compensation,� says Parmar.

While Parmar is naturally disappointed in the new club management, he has no regrets �I cancelled my membership,� he said, adding that �I don�t think I could go to a gym that doesn�t take health seriously and instead offers its members hula-hoop classes.�

Listen up, fitness club owners. Not only could you win Parmar as a loyal new member, you could also learn a thing or two about profitable management by heeding his warning to put the value of the customer above the value of a few wet towels.


For More Information Please Contact:
Kamlesh Parmar
07884 317 705
Kamlesh@parmar.com

Submitted by:Kamlesh Parmar
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