CONCEPTRONIC LAUNCHES NEW CUSTOMER CARE SCHEME

Added: (Wed Mar 17 2010)

Pressbox (Press Release) - Conceptronic, the leading European provider of mobility and connectivity solutions for the retail and SME markets, is pleased to announce the recent launch of its Customer Care Scheme providing support on the full range of Conceptronic products to resellers and distributors as well as direct customer support. Also, in partnership with ANOVO and R Systems – leading providers of logistics, maintenance, customisation and after sales services for multimedia products – Conceptronic will introduce a complete support scheme for end-users.

Driven by R Systems International, a software product development and BPO services company, the Conceptronic Customer Care Centre has been equipped with extensive technical databases which have already proved to be an invaluable resource in providing personalised product support to dealers and end-users, both over the telephone and by email. The centre is based in Europe and provides support in 7 different languages, on issues associated with installation, compatibility and drivers as well as a host of other technical queries.

Commenting on the new Customer Care Centre Gerald Schouten, Sales Director of Conceptronic, stated: “We have achieved a vastly improved service with enhanced technical assistance, faster response times and further increases in the number of satisfied customers. In addition, the new Customer Care Centre is enabling us to provide much better support, particularly to our dealers. From a distribution perspective, it is essential that our traders receive all the support they need, so that we can continue to focus our attention on the sales side of Conceptronic. The scheme represents an important part of our growth strategy, since we expect that it will help to significantly reduce product returns which in turn will save us time and money spent on RMA handling.”

Details of the new Customer Care Scheme
Conceptronic currently offers a multilingual technical support service via their website, over the telephone and by email. The new Customer Care Scheme will ensure that every query is dealt with immediately, and receives the necessary time and attention so as to achieve a complete and lasting solution to the problem. Also, aware of the importance of ‘right channeling’, Conceptronic is currently developing a multi-language FAQ section on its website which will help users find a solution to their problem.

Full support offered to end-users
If consumers are unable to find an answer to their question in the FAQ section of Conceptronic’s website, they will now be able to contact the company’s Customer Care Centre, by email or phone, where trained specialists will work at solving the technical difficulty encountered. If a hardware issue is at fault, the specialist will then contact Conceptronic’s swap centre for RMA handling. With a stock of Conceptronic products to hand, the damaged product will simply be swapped and a new or repaired one will be sent to the end-user. In addition, to ensure efficiency, Conceptronic offers free pickup & return services for Spain, Portugal and Italy only and drop off & return services for the rest of Europe.

To log a support request via Internet, customers simply have to complete the questionnaire available in the Support section of Conceptronic’s website.

The Customer Care Centre now has newly extended working hours and is easily reachable during weekdays – from 9am to 8pm – at the cost of a local call! Outside of working hours, Conceptronic offers a call back service and customers are of course welcome to contact the company 24/7 by mail or by sending a contact form.