Tiberone’s Managed Service Enables Business Agility
Added: (Fri Feb 05 2010)
Pressbox (Press Release) -
London, UK – 5 February 2010. BMC Software’s ground-breaking EMEA partner Tiberone Technologies, formally launched today a world first in its BMC ITSM managed service proposition.
For the first time, a single managed service offering, has at its core realistic Quality of Service indicators that are linked to individual customers’ exacting requirements. This on-site offering is aligned with the working practices of the client, so it appears as a seamless element of its business operations.
Many organisations have discussed creating solution offerings to address this critical business need. However, given its high degree of complexity, and the level of granular knowledge required, in the current economic climate most companies have balked at committing the required investment. Therefore, the functional richness of the Tiberone managed service encompasses the evolving business needs of BMC Remedy ITSM customers and exceeds this discipline’s traditional envelope.