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German-Indian collaboration in IT service management
Added: (Wed Aug 17 2005)
IT service provider Beck et al. Services selects the “SNAPPiMON” Infrastructure Intelligence tool from NetSol
Munich 17.8.05: The IT Service provider Beck et al. Services has entered into an agreement with Networks Solutions Pvt. Ltd. (“NetSol”) from India. Beck et al. Services has selected the ITIL-centric IT Services Management Tool SNAPPiMON. NetSol is a leading Indian business in the Enterprise convergence area with presence in Europe, US and Middle East. SNAPPiMON simplifies performance monitoring and availability-checking of IT-infrastructures (systems, network components, applications, databases etc.). Featuring automated reporting, it significantly increases insight and visibility of the IT-infrastructure and thus enables a higher level of availability and performance.
The infrastructure intelligence provided helps Beck et al. in its role of IT-Service Provider. IT outage reduction, pro-active IT-infrastructure monitoring and ease of implementation are key advantages. “One value-add we can see immediately: SNAPPiMON saves us lots of time. When are the hard disks full? How are the servers and databases performing? These are aspects of our business that are now easier to check. And even more important: We can proactively react to possible failures” said Gerry Wallner, Senior Consultant and ITIL specialist at Beck et al. Services. “NetSol approached us because we offer high-value services in the implementation of IT-solutions, manage complex IT infrastructures, carry out ITIL-training for our customers, and are support-specialists. This combination works!” adds Siegfried Lautenbacher, General Manager of Beck et al. Services.
Customers like Continental AG or Rohde & Schwarz – to name but two – rely on the Munich service provider. “Beck et al. have an acute understanding of how IT services must be aligned with their clients' business goals” said Sudhir D Sarma, Managing Director of NetSol.
It is all about business goals
The installation of SNAPPiMON at Beck et al. Services was rapid. “We were able to map SNAPPiMON to our Infrastructure in short period of time” happily noted Beck et al. Services Teamleader Petter Wittman. Despite a heterogeneous and multi-client network, the Munich company quickly derived value from the data provided by SNAPPiMON. With its focus on IT Services Management, NetSol valued the opportunity to collaborate with a like-minded organisation such as Beck et al. Services. “Above all we appreciate our common understanding of the high value of ITIL and use of industry best practices. Together we have proved that the use of a IT service management solution can quickly deliver measurable business advantages” added Brod Justice, Business Development Manager of NetSol Europe.
“As we also work in accordance to the ITIL standard, the ITIL-centricity of SNAPPiMON allows us to couple IT operations even closer to our core business. The outcome creates high value in service quality and service level management. This value add is then passed on to our clients”, added Gerry Wallner. Beck et el. Services expertise in client specific business continuity, operational risk management, and provision of deep process knowledge are thus further strengthened.
Control of IT-capital
Beck et al. Services is not only active in the area of ITIL-implementation and coaching, but competent in entire field of IT service management and practice. “We ourselves operate the IT service desk on behalf of our customers. These are managed over various time zones and in six languages”, said Wallner. When it comes to process and support, Beck et al. is not just an operator, but a strategic know-how provider. The ability to provide multilingual IT services to the European and North American markets, while remaining flexible and efficient, makes it an unusual, globally active company. “This is valued by all our clients, be they global corporations or internationally active SME's” explains Lautenbacher. “We see the European market for Infrastructure Intelligence and Monitoring solutions being poorly served by the dominant North American vendors. Our focus is on meaningful and affordable solutions that allow IT departments to control their IT capital and deliver a view of their services that company stakeholders can understand" added Brod Justice.
About Network Solutions Pvt. Ltd:
Netsol is a CMMi Level 3 company that provides meaningful and value added solutions to our customers. Netsol is one of India’s leading solutions integrators with focus on ICT infrastructure life-cycle. Our long-term relationships with major international clients has provided deep domain knowledge that has in turn facilitated our creation of relevant, affordable and path-breaking software solutions that deliver exceptional Return on Investment (ROI).
Contact
Network Solutions Pvt. Ltd
Brod Justice
Kirchenstrasse 64b
81675 Munich
Tel: +49 (89) 4445 4994
Fax: +49 (89) 4476 9869
Email: brod@netsol-europe.com
http://www.snappimon.com
http://www.netsol-europe.com
About Beck et al. Services:
Beck et al. Services was founded in 1998. Since it’s founding, the owner-run company has reported high growth rates. The success is based on solid customer relationships. Together with its sister company, beck et al. projects, the service provider covers the full life cycle of IT-projects, ranging from consulting coaching and software development to implementation, training and operations. Beck et al. Services currently employ people from 10 nations who are on duty around the clock. Continental AG, John Deere, Rohde&Schwarz, The German Federal Army, The Federal College of Security Studies (BAKS) and others are customers of Beck et al. Services.
Contact
Beck et al. Services GmbH
Public Relations & Marketing
Dr. Christian Buric
Zielstattstr. 42
81379 Munich
Tel: +49 (89) 53 88 63 - 161
Fax: +49 (89) 4476 9869
Email: christian.buric@bea-services.de
http://www.bea-services.de/