Streamlined office tours with new CentreCharge Accept/Reject Upgrade

Added: (Thu Mar 18 2010)

Pressbox (Press Release) - • Improves broker-operator comms
• Automates accept/reject at headline enquiry stage


Communications between brokers and serviced office operators can be significantly improved and streamlined thanks to a new feature developed by CentreCharge creators RJ Metis and pioneered at officebroker.com.

The new Accept/Reject Upgrade provides greater transparency at the crucial first stage of handling enquiries, automating the process by linking with CentreCharge’s lead DADI feature, an enquiry source identifier which has become widely used as an industry standard amongst UK brokers and operators. This allows broker and operator systems to ‘talk to each other’, eliminating the manual administrative burden of identifying enquiries at the operator end and speeding up the time between accepting or rejecting enquiries. This in turn enables brokers to get a fast, automated response that allows them to dedicate more time to each client significantly increasing the prospect of securing broker-arranged viewings.

officebroker.com’s Head of Business Development Ellie Gill commented: “We know how important it is to process enquiries efficiently and obtain a response to that enquiry from providers quickly. We have been working with CentreCharge’s lead DADI feature for some time now and discussed with RJ Metis the possibility of taking this to the next level and automating this early stage of enquiry management. This new Accept/Reject Upgrade is the result of that development and we hope it will result in an increased level of customer service.”

Justin Harley, RJ Metis Managing Director, added: “This new CentreCharge feature significantly improves business opportunities for both brokers and operators alike. Brokers are looking for fast turnaround of enquiries whilst operators are looking to secure more tours: the Accept/Reject Upgrade offers precisely that, leading to improved conversion rates and ultimately more business for everyone.”

This new upgrade will be available from RJ Metis on a bespoke development basis for CentreCharge Customer Edition users. Brokers interested in developing this feature can find out more by contacting RJ Metis directly on 01293 817 134 or email sales@rjmetis.com.

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About RJ Metis

RJ Metis is the UK’s leading supplier of management software to the serviced office sector. The company’s market-leading billing and enquiry management tool, CentreCharge, is used in over 600 sites worldwide.

About officebroker.com

officebroker.com is an independent specialist broker for serviced office space. Working with over 95% of all UK office space providers, officebroker.com offers free, consultative advice to assist businesses seeking office space in the UK and internationally.

Clients receive expert advice from regional consultants, who offer support and guidance throughout the process of finding office space, arranging a tour, and finalising the contract.


Media contacts:
For RJ Metis :
Mexia Communications Tel: 0845 305 8118
Kursha Woodgate Mob: 0791 476 6510
Email: kursha@mexiacommunications.com
Avril Chaffey Mob: 0776 534 3565
Email avril@mexiacommunications.com

For officebroker.com:

0870 112 3667

simon.jones@officebroker.com
jo.disney@officebroker.com