Kenexa names Sarah Teten to new role as Chief Customer Officer

Added: (Fri Nov 13 2009)

Pressbox (Press Release) - Kenexa, a global provider of business solutions for human resources, today announced that Sarah Teten has assumed the newly-created role of Chief Customer Officer. In this capacity, she will be responsible for ensuring that Kenexa's new brand is communicated, delivered and fulfilled at each phase of the customer lifecycle, and she will drive the delivery of Kenexa's Extreme Service Hierarchy globally.

Kenexa is the only company in the HR marketplace that has the tools, services and technology to multiply business success. Kenexa's formula for business success, i X e = s, requires two elements - the individual and the environment. Kenexa believes that when you multiply the right individual by the right environment, success is inevitable. The multiplication sign in the formula for success is the secret to unlocking human potential. It is the factor that separates Kenexa from every other company in the marketplace. While other companies have solutions that affect the "i" or the "e," only Kenexa can multiply them to maximise business outcomes. One of the ways the company delivers on the "X" is through Extreme Service.

"Extreme Service is a critical factor in Kenexa's formula for success," said Rudy Karsan, Kenexa's chairman and CEO. "It requires commitment to accuracy, timeliness, responsiveness, proactivity and, foremost, mutual learning. During her years at Kenexa, Sarah has demonstrated all those qualities, and more. There is no better leader to be in charge of communicating that Kenexa is 'HR success multiplied' and ensuring that our customers achieve this degree of success."

Teten said: "Over the years, I've had the absolute pleasure of meeting and working closely with so many of our customers. These relationships are very important to Kenexa, professionally as well as personally. I'm honoured to take the lead on making sure we continue to nurture these relationships while driving improvement and linkage of human resources to our customers' most important business metrics."

Teten has been Kenexa's chief marketing officer since 2004, having joined the company in 1999 as a sales executive and later serving as director of marketing. Teten received her bachelor's degree from the University of Nebraska.

For further information, please call 020 7096 3100.

Editor's notes:
Kenexa provides business solutions for human resources. It helps public and private organisations multiply business and organisational success by identifying the best individuals for every job and fostering optimal work environments for every organisation. For more than 20 years, Kenexa has studied human behaviour and team dynamics in the workplace, and has developed the software solutions, business processes and expert consulting that help organisations impact positive business outcomes through HR. Kenexa is the only company that offers a comprehensive suite of unified products and services that support the entire employee lifecycle from pre-hire to exit. Additional information about Kenexa and its global products and services can be accessed at www.kenexa.com.

Journalists who want further details about Kenexa should call Amanda Dawson on 020 8953 8863 or e-mail amanda@daws.com