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Expert Telephone Skills Are Vital If Businesses Are To Prosper.
Added: (Thu Aug 21 2008)
Sir Digby Jones, (now Lord Jones of Birmingham, Minister of State - Department of Business, Enterprise and Regulatory Reform), has warned that companies could be losing out because of poorly-trained sales staff and inadequate customer service. This message from the former director general of the CBI is clear – expert telephone skills are vital if businesses are to prosper, and John Knight of By Appointment Limited has the answer.
Lord Jones said: “Creating and growing a successful business in the UK today depends upon a continuous flow of new business contacts and meetings. That business effort is made much easier when individuals are professionally taught the correct way to set up new business appointments by telephone. John Knight has perfected a simple method that is effective, courteous and easy to instigate – and what’s more, it gets results! I would recommend this professional training method to every business looking to increase its sales performance.”
Lord Jones is backing a Nottinghamshire based training company By Appointment Limited in their efforts to improve these vital skills. The training is produced and run by mentor and Managing Director John Knight, and is aimed at keeping sales performance and customer service up-to-scratch through instant access to training courses and refresher tips.
John also realises too that as valuable as his training courses are, not everyone can attend these, particularly those running smaller business or someone self employed. So to help, John has now released an extremely valuable resource by putting the first of his Telephone Skills Training series, “Making Great New Sales Appointments” onto DVD.
As John commented: “Cold calling is tougher than ever, so sales staff need to be very astute to get past the gatekeepers to the decision makers. These DVD sets will be a valuable investment for any company. As well as increasing your sales significantly, it is a constant training resource as companies can dip in and out of the advice on offer, using it for induction days, refresher courses, staff reviews and motivational sessions.”
Additionally, and in the light of Lord Jones comments on the proven value that professional telephone training will bring, each purchaser will also be offered the exclusive benefit of a FREE 30 minute personal mentoring consultation over the telephone with John, who can help advise on any specific individual challenges or staff related telesales performance issues you might have.
John Knight can be contacted on 01623 882302 or at info@knightassoc.co.uk, and more information on his DVD can be found at www.improveyourskills.net along with a short online clip.
NOTES TO THE EDITOR:
Lord Jones is not involved with By Appointment Limited in anyway. He will not receive any benefit or remuneration whatsoever from By Appointment Limited or Mirade Studios the producers.