Call Centres are Thriving in New Zealand

Added: (Fri Dec 11 2009)

Pressbox (Press Release) - December 10, 2009 – Auckland, New Zealand – Adecco.co.nz – has determined that the IT outsourcing business is one of the bright spots on the employment agencies jobs horizon today in spite of the ongoing recession. Of all the activities being outsourced to New Zealand call centres, including medical transcription and software development, the most promising is the call centre service. Call centres are communications service centers used by large companies to handle anything from customer service, inquiries to providing technical support, e-mail management, customer intelligence procurement and analysis, e-customer relationship management and interactive self-help.

These centres gained global attention after major foreign companies started to establish in New Zealand to handle voluminous customer-related transactions. The outsourcing move is one way conglomerates in countries, such as the United States, cut down on operational costs, by sub-contracting peripheral services to allow them to function as tighter units and focus on their core competencies. What makes the Commonwealth Government extremely optimistic is the potential of call centres to bail New Zealand jobs out of its present troubles and reduce the unemployment rate.

Known as call centre agents, customer service associates, call centre associates or customer care specialists, they compromise a large bulk of openings at call centres. Their main task is to field calls from local and foreign customers, handle complaints and inquiries as well as provide general information on products and services.

Customer service supervisors and managers come with such other titles as customer care supervisors and managers, call centre supervisors and managers, team leaders, and shift supervisors and managers. They oversee and direct the work of customer representatives, ensuring the overall productivity and efficiency of their teams. Operations managers manage the operations of large customer service or telemarketing teams to improve service processes.

Training officers prepare call centre agents to perform their functions. They hold training sessions on English language proficiency, proper speech and diction, call centre technology, skills management and problem-solving techniques and customer service.

Other available career opportunities in New Zealand include: IT and technical support staff, system programmers, system analysts, computer technician, Electrical Engineers, web developers, administration officers and assistants, HR officers and assistants, accounting specialists and medical transcriptionists.

For more information on call centre jobs, visit http://www.adecco.co.nz/ and be ready to start a career in a call centre or other industries of your choice.