Hodusoft Announced VoIP Call Center Software with Latest Features For 2019 and 2020
Added: (Thu Jul 11 2019)
Pressbox (Press Release) -
Hodusoft, a unit of global VoIP tech leader Ecosmob, announced VoIP call center software with all the bells and whistles for 2019 and 2020. Speaking on the occasion the company’s VP said, “Hodusoft’s call center software is packaged call center software that works right out of the box and has all features that are required in the current customer experience scenario.”
Elaborating on the features he said that Hodusoft’s VoIP call center software is modular and well structured, tested and refined for ease of use and to achieve maximum ROIs. There is a layer of IVR built into the inbound-outbound call center software and it is tied to a CRM. Then there is another layer of social media integration. Currently Hodusoft has integrated Instagram, Facebook and LinkedIn with Whatsapp integration coming soon. Yet another layer takes care of omni channel communications through voicemail, fax, SMS, text and chat as well as social media interactions. A layer of WebRTC permits easy audio-video chats and conferencing as well as porting to mobiles. Contact centers or businesses using Hodusoft’s VoIP call center software can broadcast SMS or use IVR for surveys apart from its usual duty of self service. “We have covered all bases.”
Hodusoft developed its VoIP call center software from three perspectives and it has done it quite well. One is the customer experience perspective admirably fulfilled by all the various features starting with IVR to skill based routing to the agent and social chats or video chats as may be convenient. The second important perspective is ease of use by agents for which Hodusoft has included an easy to use graphical user interface that gives agents a bird’s eye view of everything in the inbound-outbound-social channels. The third perspective is that of call center operators or businesses using Hodusoft’s contact center software. The software with its webRTC inclusion simply obviates the need for dedicated IP telephony infrastructure and its associated costs. Simple desktops with webcam-microphone-headphone combination are sufficient and there is mobile porting permitting call centers to operate with minimum investment in hardware and space resources and also recruit remote agents. Then there is built in analytics and monitoring that help derive better intelligence. “It does not get any better-rounded than that,” said the VP.
Continuing, he said that Hodusoft has ambitious plans for the future in which its call center software will see more of AI-AR-VR integration as well as use of smarter bots. Current customers will receive the benefit of such advanced features. In conjunction with its parent company Ecosmob, there is more of ML and other integrations going on to make the software smarter and assist agents to do more with less effort. This means call centers can employ fewer people and yet deliver fast services.
Businesses and contact centers, new and existing ones, are invited to demo the software by contacting Hodusoft at 91 79 48939393, 10707-708-4638 or chat live on http://hodusoft.com/contact-center-software/
Source: https://www.prlog.org/12778336-hodusoft-announced-voip-call-center-software-with-latest-features-for-2019-and-2020.html