Air New Zealand Cancellation Policy
Added: (Thu Jan 04 2024)
Pressbox (Press Release) -
Air New Zealand has introduced a clear and transparent cancellation and refund policy for Air New Zealand, outlining its other commercial policies thus eliminating all possibilities of future discrepancies that may make its customers suffer. The variant of Air New Zealand's cancellation and refund policy depends on the fare rules and types of tickets one has previously booked. Voluntary cancellation by an Air New Zealand passenger may result in penalties deducted from the original fare, while involuntary cancellation by the airline gives passengers multiple options. As a ticket provider for Air New Zealand, First Fly Travel always follows the Air New Zealand cancellation policy followed by the refund policy issued by Air New Zealand itself.
What is Air New Zealand's flight cancellation policy?
Air New Zealand's cancellation policy for long-haul international flights* allows you to cancel your flight and receive a (partial/full) refund if:
Air New Zealand:
Your flight has been canceled for reasons within our control and we are unable to book another flight for you.
Your flight has been delayed and you've missed a connecting Air New Zealand flight.
Your flight was delayed and you had to cancel it as a result.
I/were not able to board the plane with you even though you have a valid ticket.
Failure to land at your destination or stopover stated on your ticket.
Your flight was significantly rescheduled and I was unable to book you on a flight acceptable to you.
Failed to provide you with a seat in the cabin in which you purchased it.
You:
Purchase a refundable Flexi ticket and cancel it before departure.
Purchase a ticket (of any type) to/from the United States at least 7 days before departure and cancel it within 24 hours of purchase.
Eligible for compassionate reasons, such as illness, inability to use your flight credit, or financial hardship and approved by the airline.
Your flight departs:
From the EU/UK and falls under the rules of EU Regulation 261/2004, i.e.:
Your flight is canceled within 14 days of departure and the alternative flight offered to you does not suit you.
You have been denied boarding voluntarily.
Your flight is delayed by at least 3 hours and the alternative flight offered to you no longer serves your purpose.
To/from Argentina on Air New Zealand route canceled in Buenos Aires.
* Long-haul international routes include all routes excluding flights between any of the following countries: New Zealand, South Pacific Islands, Australia, Bali, Honolulu, and Bali.
NB:
According to Air New Zealand's cancellation policy:
All Global Flexi rates are fully refundable.
If you upgrade from Global Sale/Global Saver to Global Flexi, the original cancellation fees will apply.
Global Saver fares are refundable if canceled at least one day before departure, and are subject to a one-way cancellation fee of NZ$150 for Economy, NZ$200 for Premium Economy, and NZ$250 for Premium Business. All other rates are non-refundable.
If you don't show up on a Global Flexi ticket, you can change your booking for a change fee of NZD 300.
All long-haul international flights departing before 30 June 2022 can be changed (but cannot be cancelled) without incurring a flight change fee (but fare differences will apply).