Flightright ticket refund service takes up compensation fight for UK air passengers
Added: (Thu Apr 22 2021)
Pressbox (Press Release) -
London, 22 April 2021 – Flightright, the European leader in enforcing the rights of air passengers, has launched a ticket refund service for UK air travellers who have been affected by cancellations caused by the Coronavirus pandemic.
The new service will sit alongside a number of existing Flightright services that have been adapted to help British customers enforce their claims post-Brexit.
Following Brexit, the UK now has its own air passenger’s rights regulation which offers air passengers flying to and from the UK the same protection as before. However, many claimants have faced new difficulties due to Brexit complications and some airlines’ reluctance to provide simple refunds.
Many companies that traditionally helped passengers with claims have struggled with the recent changes and further complications caused by the pandemic, but Flightright and its improved services offer British customers an easy route to compensation.
“We foresaw these developments and worked closely with UK contract lawyers to establish a new infrastructure,” said Asha Vare, UK Operations Group Lead at Flightright. “By taking the initiative and leading the way, we have ensured that air passengers get access to justice as quickly and easily as before. This includes a new ticket refund service as well as the enforcement of compensation claims.”
Since April 2020 Flightright has received over 80,000 requests from air passengers across Europe, most of whom are affected by airlines continuing to use the Coronavirus pandemic as a reason to refuse passengers their legally entitled refunds.
Vare commented: “Sadly many airlines are reluctant to pay ticket refunds during this time. There are exceptions, for example our Ticket Refund Monitor shows easyJet are currently the best at actioning refunds. But in general we see little exemplary behaviour from many international airlines and there are a great number of passengers in need of assistance. This is why we have decided to offer UK customers our ticket refund service: to level out the
playing field.”
If passengers believe COVID-19 has been used as an excuse to reject their claim, they should contact an air passenger rights portal such as Flightright for guidance and support.
“These are difficult times for everyone, but we are here to take care of these new challenges so that air passengers do not have to face them alone,” Vare concludes.