Talygen Launches an Innovative Helpdesk Ticketing Software to Improve Business Efficiency
Added: (Fri May 10 2019)
Pressbox (Press Release) -
Talygen, a leading global provider of cloud-based Business Management solutions, launched a cloud-based ticketing software that helps SMEs streamline their customer support processes and grow effortlessly. It’s an intuitive, easy-to-use helpdesk ticketing software with a host of features.
“As a business owner, you can use Talygen’s support ticket system to streamline your customer support processes,” said Harold Saini, Chief Program Manager at Talygen. “The software helps to take the redundancy out of routine tasks, and focus on improving your business through responsive and fast customer service.”
Talygen’s online ticket management system is much more effective than email. It helps you categorize, prioritize and assign tickets automatically without using complicated folder structures and color-coded tags. The software makes sure that multiple support agents aren’t working on the same query and don’t end up spamming clients with multiple responses.
Improve Business Performance with SLA Management
Customer service is a highly quantifiable activity. Customers want to know what to expect. When will they get a response? How fast a support ticket will be resolved? When providing customer support, you need to provide service targets and make sure your customers are never sitting and twiddling their thumbs while you take your own sweet time to respond to the tickets. If you need to wow your customers, you need to have strict and challenging service level targets and also constantly deliver on them. It is for that purpose that Talygen has a unique and robust service level agreement management function.
SLA is all about implementing "policies" that define how fast a support ticket should be resolved/ answered. It depends on the ticket's priority, and/or the user filing the ticket, and/or the company the ticket submitted from, etc. SLA can notify helpdesk technicians or Company Admins (administrators) when it has been violated (i.e. after a ticket hasn't been closed or responded within the required time).
Talygen’s online ticketing system can set SLA policies and ensure your agents adhere to deadlines for resolving issues. It helps to set targets for your first response, time taken for ticket to get assigned to a staff, time allowed for the customer to reply to the staff response, for the staff to respond to the customer’s reply and finally the ticket to reach its concluding status (Closed or Resolved or a custom status that suits your requirement.) If a ticket isn’t closed within the deadline, it will be escalated to senior support managers.
About Talygen
Talygen is a leading Business Management Automation service provider. Talygen’s integrated suite of services and processes allows businesses to manage their core workflows via a cloud-based Software as a Service (SaaS) application. With its wide variety of features, easy to use concepts and enhanced functionality, it allows an end to end process management and seamless communication between stakeholders in a project or business.