XCALLY closes out 2017 with strong growth
Added: (Sun Jan 21 2018)
Pressbox (Press Release) -
TORINO, Italy - Jan. 20, 2018 - PRLog -- Xenialab, innovative enterprise specialized in Customer Care software, is releasing XCALLY MOTION V2: the new generation of full Omni Channel solution providing Voice, Email, SMS, WebChat, Fax and Social Media interactions for customer care.
"2017 has been an important year for the XCALLY product development, both in terms of new features and scalability, and also in terms of profits: +52% revenues compared to the previous year, with around 72% sales performed internationally and 28% domestic." Says Diego Gosmar - Xenialab CEO and Co-Founder. "I'm deeply grateful to our internal Team, our worldwide Partners and Customers for such a relevant achievement".
"For 2018 the company plans to increase the investments in innovation, working on new WebRTC agent interface, custom real time Dashboards for supervisors, Chat Bots integration and more coming up soon!" Says Giuseppe Innamorato, Xenialab Chief of Strategies and Co-Founder.
XCALLY Motion V2 provides also the new Motion Bull predictive dialer, JScripty, an advance scripting tool and the Open Channel module: a full set of RESTful API to manage the integration with further channels, according to flexible and scalable methods.
XCALLY has also been named a 2017 FrontRunner for Call Center by Software Advice, powered by Gartner Methodology*
Xenialab will talk about the new upcoming features in the next uncoming roadshows and events, starting on February at the ITEXPO in Fort Lauderdale (Florida) and moving to the Asterisk Community Conference in Johannesburg (South Africa) on March.
Chat Bots best practice and case studies will also be analysed during the Geek tech event hosted at the Polytechnic University of Turin Innovative Enterprises (Italy).
*FrontRunners scores and graphics are derived from individual end-user reviews based on their own experiences, vendor-supplied information and publicly available product information; they do not represent the views of Gartner or its affiliates.