ADC Demonstrates Unique New Billing for Quality of Service Capabilities for Wireless
Added: (Tue Feb 20 2001)
Pressbox (Press Release) -
ADC Demonstrates Unique New Billing for Quality of Service Capabilities for the First Time
Leading Solutions from ADC’s Singularit.e Suite Means Operators can Bill for the Quality of Delivered Service
CANNES – 20th February, 2001 – ADC (Nasdaq: ADCT; www.adc.com ), a leading global supplier of fibre optics, network equipment, software and integration services for broadband multiservice networks, is demonstrating how its billing software integrates with its service assurance solutions to allow operators to meet the challenge of billing their customers according to the quality of service they deliver. The flexibility of key components from ADC’s Singularit.e operational support system (OSS) suite, exhibit how integrating Singularit.e solutions can help operators reduce development costs and introduce new services.
“The arrival of 3G networks, which enable new ‘always-on’ services mean that new billing models are necessary,” said Neil Philpott, director product marketing for ADC. “The industry has been discussing these models, but we have used our experience and expertise to act now to satisfy customer demand. The Singularit.e suite allows 2.5G and 3G operators to bill their customers according to the quality of the service they deliver, rather than simply by airtime.
“With the capacity for 2.5G and 3G networks to deliver new types of services such as video, music downloads or mission critical business applications, we believe customers will expect their bills to reflect the efficient delivery of good quality content,” added Philpott. “If a customer receives a faulty service from the operator and a fully-rated bill, he or she will not be happy and may change to another provider. The integration of leading service assurance and billing solutions made possible by Singularit.e means that operators can compete by ensuring that their customers’ bills reflect the level of service that they received. It also gives operators a very real imperative to deliver excellent quality.”
That delivery of quality service is underpinned by ADC’s Singularit.e solution, which helps operators maintain and enhance the management of their networks. ADC’s Billing for Quality of Service capabilities link the Metrica service assurance solution, including Metrica/NPR (network performance reporting), Metrica/SLA (service level agreement) and Metrica/PAS (performance alarm server), with the Singl.eView billing and customer management solution. The Metrica solutions proactively manage and report on the service being provided against an agreed level of service quality and informs Singl.eView which calculates and applies a credit or a discount accordingly.
“The integration of elements from the Singularit.e suite demonstrates how ADC gives operators the flexibility to adapt to new markets and rapid technological change,” said David Heaps, senior vice president and general manager for ADC. “The Singularit.e suite means that operators can choose a range of ‘best-of-breed’ solutions with the reassurance that they are flexible and can be easily integrated, thereby helping to reduce development time, cost and risk.”
Convergent Billing and Customer Management
Singl.eView provides a real-time, next-generation, integrated customer management and convergent billing solution. Singl.eView uses leading-edge technology to create a revolutionary, easy-to-implement system that meets the needs of next-generation providers.
Service Assurance Solutions
The Metrica Service Assurance family of solutions provide a single solution for GSM, GPRS and UMTS. Its proactive performance management helps operators to reduce costs and increase revenue, whilst improving network utilisation and deploying capacity to match growth. It enables operators to manage quality of new services to exceed customer expectations and provide critical information for operations and business managers.
Singularit.e is ADC’s suite of products and services that allows integrated communications providers (ICPs) to build open OSSs to compete more effectively in the broadband era. Singularit.e automates key OSS processes by combining real-time convergent billing, advanced customer management, service assurance technology, service order management, activation and provisioning with integration services from leading consulting companies. Singularit.e solutions are deployed in over 160 networks in 55 countries around the world.
More information can be reached on the Web at www.adc-oss.com, where complete details about ADC’s expertise and range of solutions are available.
ADC is The Broadband Company™. ADC's fiber optics, network equipment, software and integration services make broadband communications a reality worldwide by enabling communications service providers to deliver high-speed Internet, data, video and voice services to consumers and businesses. ADC (Nasdaq: ADCT) has annual sales of more than $3.2 billion and employs approximately 21,000 people worldwide. ADC's stock is included in the Standard & Poor's 500 Index and the Nasdaq-100 Index. Learn more about ADC Telecommunications, Inc. at www.adc.com.
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