Added: (Tue Jun 27 2000)

Innovator to Offer Professional CRM Services, Outsourcing,
and Application Hosting to High-Tech Communications Industry
EMERYVILLE, Calif., June 26, 2000 - inServ e-customer solutions (inServ) today announced that it will partner with industry leaders in customer relationship management (CRM) technology to provide high-tech communications companies with dynamic, Internet-based customer care solutions, including professional services, outsourcing/co-sourcing, and application hosting. Complete information on the company can be found on inServ’s newly launched Web site located at - www.inservs.com.
The company was formed in late 1999 to address an estimated $13 billion CRM segment within the wireless and wireline industry and to improve the quality of customer care using new and innovative technologies. As experts in customer care and telecommunications, inServ’s founders together have more than 75 years of industry experience with leading companies, including NorthPoint Communications, SBC Internet Services, Pacific Bell, PrimeCo Communications, and Sapient. The team’s track record includes nine successful implementations of Internet-based customer care support centers.
According to President and COO Ruben D. Cota, Jr., “inServ is the first Internet Business Solutions Partner in the high-tech communications industry providing more than just basic CRM applications or services. We partner with companies to leverage the power of the Internet by ‘innovating the customer experience’. We share our expertise in telecommunications and Internet-based CRM to do what we do best-take excellent care of customers, so our clients can focus on what they do best-running their business. Everyone wins.”
As an iBSP, inServ supports the entire customer value chain, from point of sale, service delivery and support, to customer satisfaction and loyalty. The company delivers Internet-based customer care solutions through professional services, outsourcing/co-sourcing, and application hosting. inServ works with its partners to develop and implement effective customer care strategies, processes, and Internet-based tools that significantly reduce costs while greatly improving customer satisfaction. This level of support is more effective for customers and more cost efficient for businesses.
· Professional Services: We begin with an objective assessment of a company’s existing customer care, including strategy, organization, process, technology, and customer satisfaction. inServ partners with clients through a hands-on approach and provides a comprehensive analysis that identifies challenges and issues and makes recommendations for process-driven customer care solutions designed to improve quality. The emphasis is on automation, scalability, increased customer satisfaction and loyalty. The benefit is long-term, tangible results.
· Outsourcing/Co-sourcing: inServ provides customer service outsourcing/co-sourcing in conjunction with a client’s existing support infrastructure to deliver 24 x 7 world-class customer care. This collaborative integration allows a client to focus on its core business while inServ focuses on its customers. inServ tracks and analyzes the data, based on interactions with customers, and makes recommendations to improve the customers’ experience. This invaluable data helps clients identify new business opportunities and improve products and services.
· Application Hosting: inServ hosts a suite of best-in-class CRM components. This Internet-based suite is designed specifically for the high-tech communications industry and can be customized to meet each company’s specific needs throughout the entire customer value chain- point of sale, service delivery, support, and customer satisfaction. These components are accessible through an Internet-based multi-channel environment, including self-help, live Web chat, e-mail, fax, and phone.
About inServ e-customer solutions Headquartered in Emeryville, Calif., inServ e-customer solutions delivers innovations in Internet-based customer relationship management (iCRM). As the leading Internet Business Solutions Partner (iBSP), the company provides the high-tech communications industry with dynamic, Internet-based customer care solutions, including professional services, outsourcing/co-sourcing, and application hosting. For more information on inServ e-customer solutions, please contact Valerie Christopherson at (714) 540-1030 or Molly Revon at (510) 420-7444, or visit the company’s Web site at www.inservs.com .
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Copyright 2000 by inServ e-Customer Solutions Inc. All rights reserved. InServ e-Customer Solutions, inServ, and the inServ logo are trademarks or registered trademarks of inServ e-Customer Solutions Inc.

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