Added: (Tue Jun 27 2000)

SAN JOSE and EMERYVILLE, Calif., June 26, 2000-inServ e-customer solutions (inServ), the leading innovator in Internet-based customer care solutions and Aspect Communications Corporation (Nasdaq:ASPT), the leading provider of customer relationship portals, today announced that inServ has chosen Aspect technology as the foundation for inServ’s high technology communications customers.
Aspect has agreed to provide inServ with a full range of eCRM capabilities, technology expertise and consulting services based on the proven performance and scalability of the Aspect solution. inServ plans to deploy the aspect customer relationship portal in their internet-based application hosting and outsourcing customer care solutions.
inServ is part of an emerging category of application service providers (ASPs) that Aspect defines as eBusiness Service Providers because they deliver far more than the outsourced IT capabilities of more traditional ASPs. inServ offers their customers full presence in the Internet economy through the use of customer relationship portals, blended multimedia applications (voice, e-mail and live Web chats in the contact center) and self-help Web service.
“There is intense competitive pressure for high technology communications companies to achieve business growth and profitability quickly,” said Beatriz Infante, Aspect president and CEO. “inServ and other eBSPs are poised to help their customers’ businesses meet the challenges of the Internet economy with a complete range of eCRM and eCommerce capabilities that provide the accelerators for success.”
Ruben D. Cota Jr., inServ president and COO said, “Aspect and inServ are dedicated to developing advanced customer care solutions that exceed companies’ expectations. Our experience and expertise in Internet-based CRM (iCRM) allows our clients to focus on their core business while we take excellent care of their customers.”
About inServ e-customer solutions Headquartered in Emeryville, Calif., inServ e-customer solutions delivers innovations in Internet-based customer relationship management (iCRM). As the leading Internet Business Solutions Partner (iBSP), the company provides the high-tech communications industry with dynamic, Internet-based customer care solutions, including professional services, outsourcing/co-sourcing, and application hosting. For more information on inServ e-customer solutions, please contact Valerie Christopherson at (714) 540-1030 or Molly Revon at (510) 420-7444, or visit the company’s Web site at www.inservs.com .
Copyright 2000 by inServ e-Customer Solutions Inc. All rights reserved. InServ e-Customer Solutions, inServ, and the inServ logo are trademarks or registered trademarks of inServ e-Customer Solutions Inc.
About Aspect Communications
Aspect Communications Corporation is the leading provider of customer relationship portals, a software platform for building and deploying eCRM applications that enable businesses to ensure consistent interactions with their customers from one centrally managed eBusiness system. Aspect’s leadership position in customer relationship management solutions is based on its 14-year history and more than 7,300 customer contact center implementations. Aspect is headquartered in San Jose, Calif., with offices in major cities worldwide. For more information about Aspect, visit the company’s Web site at http://www.aspect.com or call 1-877-621-3692.
Aspect and the Aspect logo are trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries. All other product or service names mentioned in this document may be trademarks of the companies with which they are associated.

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