Elisiontec Announced to Offer Omnichannel Solutions for Customer Support
Added: (Tue Mar 13 2018)
Pressbox (Press Release) -
On this occasion, the spokesperson of the company announced that the company will provide omnichannel solutions for customer support. These solutions can be used by any company or call center that offers customer support. There three different solutions that can be used to provide customer care and support services, which are listed below:
• Contact Center Software
• Online Chat Solution
• WebRTC Solution
The spokesperson shared that these three solutions can be used to provide support service to any small to big company to assure the customers are attended in real time. The brief details shared by the company’s spokesperson for each of omnichannel solutions are as follows:
Contact Center Software
It is a complete omnichannel contact center solution, which can work with both, SIP and PRI setups. It supports voice call, email, fax, chat and SMS as communication channels. This contact center solution can be used for inbound, outbound and blended call centers. It has some of the great features to provide the best customer support such as sticky agent, skill based call routing, conference, so on and so forth. Also, the company provides integration of complete CRM system in the call center software. The company also offers CRM Call Center Integration service for the existing call center software or CRM system.
Online Chat Solution
Elisiontec offers online chat software which can put on the website. The customers can use this solution to chat with the customer care agent. The company offers white-label chat solution that can be used by any company to provide online chat support. The chat solution has a GUI based panel for an agent so he/she can handle communication with multiple online customers at the same time. Also, this panel provides detailed reports of the communication made by an agent.
Elisiontec has a team of WebRTC experts that can perform any type of development and customization for a WebRTC solution. The company provides a support solution developed on top of WebRTC. The WebRTC solution supports audio call, video call, chat and conference system. This system can put as a click2call button on the website. The customer just needs to click on the button and browser to browser call will be initiated. The customer can talk on the go.
The spokesperson of the company stated that “Customer care is one of the most important parts of communication for any small to large scaled businesses. Online chat solution, WebRTC system and Call Center software can be used to provide the complete omnichannel customer support. According to the load of customer communication, the company can select one or more solutions to provide omnichannel support to their customer.”
Elision Technolab LLP aka Elisiontec is a leading VoIP company based in Ahemdabad, Gujarat, India. The company provides a wide range of solutions such as contact center solution, Voice logger, Click2call, Helpdesk ticketing system, chat software, WebRTC Solution, Asterisk solution, IP PBX system and more. It provides customization and development services for all open source platforms and solutions such as VICIDial, vTiger, FreePBX, etc. To learn more about the company, please visit http://www.elisiontec.com/