Connor unveils its web enabled COMPLETE CRM - netCRM
Added: (Mon Aug 27 2001)
Pressbox (Press Release) -
To meet the requirements of their customers, Connor Information Technology Limited, (www.citl-org.com) a software firm that operates from 7 offices across the USA, Europe and Asia, has launched their Web-enabled, WAP enabled, Palm compatible, anytime anywhere CRM called netCRM™.
Connor Information Technology’s “state-of-the art” office in India is the backbone for the software development activities of the company. Global Information Technology, Inc. (www.git-org.com), the customer liaison facet of Connor Information Technology for US operations, has been based in Tampa, Florida since 1995. The core operations of the company have been in the areas of Customer Relationship Management, On-Site and Off-Shore Development and Project Management Consultancy.
The company, with its 5 years of rich experience in (Client Server) CRM, has developed a complete eCRM called netCRM™ (ww.netcrm.net). netCRM™ covers all touch points in the customer life cycle: consideration, acquisition, utilization, maintenance and deactivation. The component based design of the package has easy plug-in and plug-out modules – netSales™, netCustomerService™, netMarketing™, netCustomerService™ and netSystemAdministrator™. The USP of the package is that it is platform independent and that it will connect to any database.
To manage the CRM requirements the company has launched a dedicated site for netCRM™ (www.netcrm.net). Some of the “Tomorrow’s Technology Today” features are data escalation and qualification, customizable workflow management, rule-based applications, automatic routing and mailing system, dynamic reporting & views, predictive tools, knowledge-base management, data mining capability, and WAP and Palm compatibility.
The modules in the package that can be personalised as per Customer requirements are:
Lead Management, Opportunity Management, Campaign Management, Order Management, Response Tracking, Employee Performance Management, Product Management, Partner Network Transactions, Market Intelligence Module, Service Request Management, Workflow Management, Invoice & Service History Management, Mail System, Live Chat, Key Account Management, Automatic Response Tools.
Further information about this new package is available at http://www.netcrm.net.