Home > Government > Liverpool City Council and BT join forces in multi-million pound ventureLiverpool City Council and B

Liverpool City Council and BT join forces in multi-million pound ventureLiverpool City Council and B

Added: (Wed Mar 28 2001)

Pressbox (Press Release) - A unique partnership, worth at least 300m over ten years, between Liverpool City Council and BT unveiled today (Friday March 23 2001) will slash town hall red tape, improve customer services and at the same time safeguard hundreds of jobs.

The new organisation marks a first for local government in Europe and will see the first large-scale secondment of employees from the public sector to the private sector.

The new undertaking will be made up of all council ICT (Information Communication Technology) services and the council’s call centre, Liverpool Direct – the largest of its type in the country. These are set to be followed by Revenues and Benefits, Human Resources and Payroll later in the year.

The deal paves the way for continuous investment in modernising long-neglected services and achieving the council’s ambition of putting the citizen at the heart of everything it does. In order to radically reduce waiting times and help resolve customer enquiries straight away, a new computerised Customer Relationship Management service will be implemented. New applications will be introduced allowing the customer
to contact the council how they want, when they want – by phone, fax, e-mail, interactive TV or face-to-face.



Council leader, Mike Storey said: “The Council has hooked up with BT as part of its objective to establish Liverpool as a premier European city and the new company will play a key part in the “Seaport to E-port” agenda. We are committed to giving the customer a better deal. The venture brings about major investment that would not have been possible otherwise.”

Liverpool City Council chief executive, David Henshaw, added: “Liverpool residents will see a real difference in customer relations and council employees seconded to the new company will benefit from new skills, personal development and better environments in which to work. They will be free from a great deal of day-to-day administrative burdens that obstruct their work and will enjoy a more streamlined and efficient way of working. Employees and customers alike will see a smarter, intelligence-led Local Government that will put Liverpool at the forefront of modern technology.”

The contract will be delivered by BT Syncordia Solutions, the system integration and solutions arm of BT. Neil Rogers, president of BT Syncordia Solutions said: “Syncordia solutions has many partnership arrangements in the commercial sector but this is our first major venture into the local government arena. We are confident we can deliver the changes Liverpool is seeking and make a real improvement in service to its citizens.”

The discussions between Liverpool City Council and BT have been among the most complex in local government history and are a landmark in public-private partnerships.

John Anderson, director of BT Government said: “This is a new move for BT and one that puts us at the heart of local government in Europe. From technology to change management, BT is working with Liverpool to make its vision a reality. We are delighted to be partnering Liverpool in such a radical change programme and true step-change in the way the city will be viewed.”

ENDS
A unique partnership, worth at least 300m over ten years, between Liverpool City Council and BT unveiled today (Friday March 23 2001) will slash town hall red tape, improve customer services and at the same time safeguard hundreds of jobs.

The new organisation marks a first for local government in Europe and will see the first large-scale secondment of employees from the public sector to the private sector.

The new undertaking will be made up of all council ICT (Information Communication Technology) services and the council’s call centre, Liverpool Direct – the largest of its type in the country. These are set to be followed by Revenues and Benefits, Human Resources and Payroll later in the year.

The deal paves the way for continuous investment in modernising long-neglected services and achieving the council’s ambition of putting the citizen at the heart of everything it does. In order to radically reduce waiting times and help resolve customer enquiries straight away, a new computerised Customer Relationship Management service will be implemented. New applications will be introduced allowing the customer
to contact the council how they want, when they want – by phone, fax, e-mail, interactive TV or face-to-face.



Council leader, Mike Storey said: “The Council has hooked up with BT as part of its objective to establish Liverpool as a premier European city and the new company will play a key part in the “Seaport to E-port” agenda. We are committed to giving the customer a better deal. The venture brings about major investment that would not have been possible otherwise.”

Liverpool City Council chief executive, David Henshaw, added: “Liverpool residents will see a real difference in customer relations and council employees seconded to the new company will benefit from new skills, personal development and better environments in which to work. They will be free from a great deal of day-to-day administrative burdens that obstruct their work and will enjoy a more streamlined and efficient way of working. Employees and customers alike will see a smarter, intelligence-led Local Government that will put Liverpool at the forefront of modern technology.”

The contract will be delivered by BT Syncordia Solutions, the system integration and solutions arm of BT. Neil Rogers, president of BT Syncordia Solutions said: “Syncordia solutions has many partnership arrangements in the commercial sector but this is our first major venture into the local government arena. We are confident we can deliver the changes Liverpool is seeking and make a real improvement in service to its citizens.”

The discussions between Liverpool City Council and BT have been among the most complex in local government history and are a landmark in public-private partnerships.

John Anderson, director of BT Government said: “This is a new move for BT and one that puts us at the heart of local government in Europe. From technology to change management, BT is working with Liverpool to make its vision a reality. We are delighted to be partnering Liverpool in such a radical change programme and true step-change in the way the city will be viewed.”

ENDS

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