LAWSON ANNOUNCES PROFESSIONAL SERVICES AUTOMATION (PSA) AND SERVICES AUTOMATION (SA) SUITES
Added: (Thu Oct 11 2001)
Pressbox (Press Release) -
LAWSON ANNOUNCES PROFESSIONAL SERVICES AUTOMATION (PSA)
AND SERVICES AUTOMATION (SA) SUITES
*Comprehensive Solutions Help Service Organisations Drive Operational Excellence for Improved Bottom Line*
LONDON, 10 October 2001 – Lawson Software has announced the release of Lawson PSA and Lawson SA, comprehensive solution suites for professional services automation and internal services automation. The solutions are scheduled for general availability by 30 November 2001.
Designed by professional services and internal services experts, Lawson PSA and SA provide a comprehensive solution that integrates opportunity, project and resource management, as well as time and expense, billing/chargeback, analytics and reporting. Both solutions are fully web-based, and can be implemented quickly and easily for a rapid return on investment. GartnerGroup recently positioned the solution in the “Visionaries” section of its Magic Quadrant for applications enabling project and resource management and collaboration.
The Lawson PSA solution helps professional services organisations and divisions to better manage their business by providing greater visibility to stakeholders, supply and demand, and key performance indicators (KPIs). It improves an organisation’s ability to make decisions regarding best prospects, customers and employees, and the most profitable projects and customers. The solution provides on-line, real-time data that matches billable resources to customer opportunities, improving customer satisfaction and employee retention. With role-based visibility to KPIs such as work backlog and revenue per employee, Lawson PSA gives managers the information they need to make better decisions.
“The market for PSA and SA solutions is growing rapidly because they help organisations identify more opportunities, win more business and generate more profits from each project engagement, or optimise workforce utilisation,” said Katherine Jones, managing director, Collaborative Business Applications, Aberdeen Group. “Both types of organisation gain significant benefit from these applications and Lawson is one of the few vendors that provides for both.”
Lawson’s PSA solution improves financial return with rapid return on investment. Through automating the contract to cash process and real-time collection of time and expense, billing system integration for faster, more accurate billing. The solution also increases resource utilisation by providing real-time data to compare actuals against plan so managers can take immediate action to optimise resource deployment and management. The Lawson PSA solution also maximises profit by delivering integrated project management tools that use past performance to better manage future bids.
For corporate information technology (IT) and other internal service departments, the Lawson SA solution helps them demonstrate increased value as a strategic partner to their organisations. The solution provides templates for inbound work requests, bids and project plans based on industry best practices. It also provides project management tools to help service organisations more accurately size and scope projects, and deploy the right resources.
In addition, Lawson SA provides a scorecard report to measure an organisation’s KPIs for improved internal reporting and accountability. It also improves financial return on investment by improving financial processes, improving resource utilisation and maximising profits. It provides faster, more accurate chargebacks and can track and report by cost centre, employee or internal customer. Lawson SA also provides easy and flexible Statement of Position (SOP) 98-2 capitalisation compliance by providing detailed project or task level financial reporting.
“Lawson already has more than 100 customers licensing our PSA and SA packages to provide the visibility they need to create and maintain a competitive advantage or demonstrate their strategic value,” said Tony Marzulli, senior vice president, Marketing, Lawson Software. “For example, one internal IT customer has 40,000 people using the Lawson SA solution and they have seen significant improvements in communication and collaboration across their enterprise. They are benefiting from improved project prioritisation, as well as greater efficiencies through optimisation of their services value chain.”
Note to editors
About Lawson Software
Lawson Software delivers mission-critical enterprise software solutions that help service organisations in the healthcare, professional services, financial services, retail, public sector and other strategic markets achieve competitive advantage. Lawson's proven, pure Internet solutions drive operational visibility and excellence in the areas of customer relationship management, professional services automation, human resources, financials, procurement, distribution and enterprise performance management. Headquartered in St. Paul, Minn., Lawson has offices and/or affiliates serving North and South America, Europe, Asia, Africa and Australia. Additional information about Lawson Software is available on the Web at www.lawson.com or by calling +44 (0)20 8560 0825.