UK’s largest rail freight company improves customer service with
Added: (Mon Sep 10 2001)
Pressbox (Press Release) -
English, Welsh & Scottish Railway (EWS), Britain’s largest rail freight company, has implemented a comprehensive nationwide communications solution in a drive to improve customer services. Using information transferred over the Transcomm Mobitex wireless data network, EWS will be able to monitor the location and status of 650 locomotives and their associated trains across the UK at all times.
Using an APD Inca wireless communications device which incorporates a Global Positioning System (GPS) receiver EWS now receives location information from the locomotives every 15 minutes and whenever a train comes to a halt – this information is transmitted across the Transcomm Mobitex network. Using this real time data, EWS is able to alert customers of their delivery schedules, allowing them to operate their business more effectively.
As a result of the success of this initial solution, EWS is now looking to expand its value by obtaining further information from the locomotives. Additional information available remotely now could include fuel levels and other vital details from the Q-tron, the locomotive equivalent of a black box flight recorder.
“The new system has been well received by all our customers, and shows that we are striving to provide the best service possible,” commented Phil Harris, Project Manager at EWS Railway. “We plan to use this as a robust platform for future communications systems and extend our knowledge capability for the benefit of our customers.”