TOUCH ASIA OPENS NEW CALL CENTER SITE IN CEBU PHILIPPINES

Added : ( Mon Aug 16 2004 )

Leveraging on the fast growing call center industry in the Philippines, Touch Asia Contact Solutions (Phils.), Inc. is opening a new call center site in Cebu this August. This is in addition to the Head Office in California, USA and the call center in Makati City.

Touch Asia, a Filipino-owned company, joins the increasing number of call centers who have set up and located their additional call center sites in Cebu, the Queen City of the South. Why Cebu? Cebu City in the Visayas is a suitable place for putting up business in terms of manpower, stability and infrastructure. Cebuanos have a firm grasp of English because it is their second language. Among the cities in the South, Cebu also has the most stable communications infrastructure making it suitable for call center firms to locate there. Aside from these, there are also tremendous cost-saving possibilities.

According to Touch Asia’s General Manager, Mr. Allan Michael Ebue, the opening of a new site in Cebu was necessary to accommodate the growing number of Touch Asia’s clients within the US, UK and Australia. Currently, the company is employing more than 300 contact center agents and employees in the recently-expanded Makati site at the Peak Tower, and will be doubling the number of employees when the Cebu site becomes fully operational.

The new site in Cebu has a seating capacity of 60 and will be up by early August of this year. The site can be immediately expanded up to 100 -150 seats, if and when necessary. The Cebu site is fully-equipped and is complete with the all the necessary facilities. The center is built according to international standards with state-of-art generators and backup contingency systems.

With its unique business model, Touch Asia is a total business solutions provider. Our vision is to become the premier provider of COMPLETE and INNOVATIVE contact center and outsourcing business solutions to meet the evolving business and telecommunication needs of today’s ever changing world. We empower our clients and exceed their expectations by delivering high quality service with our unique business model, high-end technology and talented and pro-active manpower. Together with our international and local partners, who are among the best and experienced in their field, Touch Asia offers a wide range of products and services that can be tailor-made to fit our clients’ business requirements.
Submitted by: Touch Asia Contact Solutions (Phils.), Inc. Add your press release for free.

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