NEW WEBSITE LAUNCHED FOR UK CONSUMERS TO INVESTIGATE UNKNOWN CHARGES ON THEIR PHONE BILL
Added: (Sat Jan 23 2021)
Pressbox (Press Release) -
A new website for UK consumers to investigate unknown charges on their phone bill is launching today, 21st January 2021. PhoneCharges.org is a free-to-use service which will also help people identify who has charged them and find out how to resolve their query.
The site has been developed by the Association of Interactive Media and Micropayments (aimm) with the purpose of providing a single, easy-to-locate source of information on phone-paid services and any associated charges.
PhoneCharges.org will provide users with links to the relevant pages of their mobile networks’ website or to the Phone-paid Services Authority Number Checker so that they can find out quickly where any charges have come from. Additionally, it will provide easy-to-understand information about how phone-paid services work, why users may have charges on their bill and when a refund may be due. It will also provide topical news stories from within the industry which will help consumers understand the types of services that use charge-to-mobile billing.
Ultimately, the aim is to direct consumers to resolve their queries as quickly and easily as possible, without being passed from pillar to post, and to provide them with enough information to be informed about the charges they have incurred.
Joanna Cox, General Manager of aimm said “More often than not, queries about phone-paid services are due to a lack of post-purchase information and consumers end up complaining to the regulator who are unable to resolve specific cases. PhoneCharges.org is there to help consumers get the information they need and solve their queries as quickly as possible.”
The website is funded by aimm and its membership, but has been built free of charge by The Cute Group who have a wealth of experience in handling customer queries in this area.
Andrew Fisher, CEO of The Cute Group said ““When aimm approached The Cute Group with a concept to help consumers navigate the maze that is the phone-billed services industry, we knew immediately it had our name on it. As a leading UK player supporting digital services for brands, publishers and content owners, Cute has rich experience understanding the kinds of queries, frustrations and confusion consumers face – and how to resolve them helpfully, and with as little fuss as possible. We are excited to partner with aimm to bring PhoneCharges.org to life, building the site itself and contributing our experience to support the project as a whole.”
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About aimm:
aimm is the specialist trade association for the Interactive Media and Micropayments (Phone-paid) industries in the UK. We are a not for profit organisation, funded by our members. Our purpose is to create an environment of consumer confidence and trust within which phone-paid services can flourish, inside a framework of a strong code of ethics. aimm is made up of members from all parts of the Interactive Media and Micropayments value chain, from network operators to technology or application providers, to broadcasters and content publishers, to value-added services providers and regulatory authorities. Members of aimm work collaboratively to address key industry issues and to build a trusted environment for consumers to use phone-paid services with confidence.
About The Cute Group:
The Cute Media Group operates at the interface between brands and their customers, partnering with operators of apps, digital platforms, interactive, web and mobile-based services and delivering award-winning services to UK and international clients. We provide omni-channel support, creating safe and nurturing environments for our clients’ users to engage, interact, receive and exchange value. We have specialisms in multi-platform participatory digital entertainment, delivering and monetising services at the convergence of television, mobile telecoms and the web. We create, manage and support social media communities, building services around carefully moderated user generated content. We facilitate users to connect in an environment that is engaging and compliant for the consumer and the publisher alike. We are an independent, owner-managed business with a unique background and experience in our field.
Media Enquiries:
press@phonecharges.org