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Mercury Interactive Awarded Prestigious WebStar Service Award For Providing

Added: (Wed Feb 21 2001)

Pressbox (Press Release) - PRESS RELEASE

Mercury Interactive Awarded Prestigious WebStar Service Award For Providing
Innovative, Superior Web-based Services and Support

Sunnyvale, Calif. - February 21st, 2001 - Mercury Interactive (Nasdaq:
MERQ), the world's leading provider of Web performance management solutions,
was awarded a prestigious WebStar Service Award at the recently held
Software Support Professionals Association (SSPA) San Diego Summit. The
WebStar Service Awards are presented annually to recognise companies that
provide superior services and support to their online customers.

"Mercury Interactive has designed, developed and implemented some of the
most innovative Web-based service tools that I have ever seen," said Bill
Rose, SSPA Founder/Executive Director. "They are truly deserving of a
WebStar Service Award."

Mercury Interactive offers a wide variety of innovative and easy-to-use
Web-based services. In addition to its award-winning customer support site,
Mercury Interactive also offers two fully managed services-ActiveWatchT, for
performance monitoring, and ActiveTestT, for load testing. To optimise their
customers' experience with using these services, Mercury Interactive has
implemented technology that allows customers to interact with them almost
entirely via the Web. Other Web-based options available to the company's
customers include online training, cyber seminars, consulting services, and
product sales.

Mercury Interactive's commitment to leading the software industry in
customer service satisfaction is evidenced by its consistently close
involvement with the SSPA. In the past two years, the SSPA also honored
Mercury Interactive with its Software Technical Assistance Recognition
(STAR) Award and Support Center Practices (SCP) Certification.

About Mercury Interactive
Mercury Interactive is the leading provider of Web performance management
solutions which help E-Businesses deliver application performance,
reliability and a positive user experience for competitive advantage. The
company's performance management products and hosted services are open and
integrated to best test and monitor business-critical Web applications. More
than 10,000 B2B and B2C E-Businesses, ISPs, ASPs, systems integrators, and
consultants use Mercury Interactive solutions. Mercury Interactive is
headquartered in Sunnyvale, California and has 40 offices Worldwide, with
its UK HQ in Camberley, Surrey. More at www.mercuryinteractive.co.uk.

For further information:
Fiona Tutton
Mercury Interactive (UK) Ltd.
410 Frimley Business Park
GU16 7ST, UK
Tel: +44 1276 808200
Fax : +44 1276 29134
E-mail: ftutton@mercury-eur.com
Web site: www.mercuryinteractive.co.uk

Press enquiries:
Tony Bovill
Consort PR Consultants Ltd.
Berrybridge House
Devenish Road
Tel: +44 1344 626171
Fax: +44 1344 626612
E-mail: tony@consortpr.co.uk
Web site: www.consortpr.co.uk

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