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KBkids.com Uses Mercury Interactive's Hosted Load Testing Service to Prepare

Added: (Tue Feb 13 2001)

Pressbox (Press Release) - PRESS RELEASE

KBkids.com Uses Mercury Interactive's Hosted Load Testing Service to Prepare
its Web Site for Spikes in Business

Online Toy Merchant Realises Huge Performance Benefits; Web-based Service
Helps Pinpoint and Remedy Bottlenecks to Ensure Happy Shopper Experience

Camberley, UK - February 13th, 2001 - Online toy merchants need to be
prepared for spikes in Web site traffic throughout the year, especially
during the brief holiday season as many stand to make the majority of their
annual sales during that time. It's critical that their Web sites scale to
support seasonal surges in customer traffic. Over the past year, KBkids.com
turned to Mercury Interactive, the world's leading provider of Web
performance management solutions, and its ActiveTest hosted load testing
service, to ensure that its site would stand up to the holiday toy rush, as
well as ongoing spikes in traffic throughout the year.

By employing the ActiveTest Web-based solution, KBkids.com took advantage of
technology based on the industry-leading load testing product, LoadRunner,
as well as Mercury Interactive professionals who have conducted over 1,000
load tests using the service to date. According to Shawn Davison, chief
technology officer at KBkids.com, "Mercury Interactive was able to provide
volume load testing on our site in a realistic fashion, that emulated
enormous user traffic, hitting the site with hundreds of thousands of users
per hour, or millions of visitors per day, each conducting thousands of
transactions."

KBkids.com experienced a fast and furious increase in holiday traffic this
past season. And, to prepare for that spike, one of the company's top
priorities was Web site stability. Once the company completed its latest
holiday feature enhancements and built out its infrastructure, ActiveTest
put the KBkids.com Web site to task - emulating the largest holiday rush
imaginable.

Davison adds, "The feedback from our ActiveTest runs was very valuable. We
made a number of tuning enhancements and added additional Web servers to
handle the peak volume. Now we know our site will perform exceptionally
well, even on the busiest days, when we are serving millions of visitors and
processing huge numbers of transactions. This is all about creating a great
customer shopping experience at KBkids.com."

As a result of the changes made to the KBkids.com Web infrastructure after
the ActiveTest load testing was completed, KBkids.com customers experienced
fast-loading pages, averaging just 1.98 seconds per page load, and a fast
checkout with no significant downtime.

"Smart e-tailers, like KBkids.com, test early and often for peaks in
traffic, such as the holiday season scenario, and throughout the business
year. Having run more than 1,000 Web-based loads tests for companies using
ActiveTest, we've found that sites almost never scale to the load they are
designed to handle, and that 98 percent of all Web sites have a critical
problem with scalability," Andy Crosby, European Field Market Director at
Mercury Interactive. "The competition for online shoppers is fierce, and
companies can't risk site failure or slow downs that effect bottom line
revenues. Load testing and monitoring can ensure E-Businesses that their
customers have a positive user experience via the Web."

About Mercury Interactive
Mercury Interactive is the leading provider of Web performance management
solutions which help E-Businesses deliver application performance,
reliability and a positive user experience for competitive advantage. The
company's performance management products and hosted services are open and
integrated to best test and monitor business-critical Web applications. More
than 10,000 B2B and B2C E-Businesses, ISPs, ASPs, systems integrators, and
consultants use Mercury Interactive solutions. Mercury Interactive is
headquartered in Sunnyvale, California and has 40 offices Worldwide, with
its UK HQ in Camberley, Surrey. More at www.mercuryinteractive.co.uk

For further information:
Fiona Tutton
Mercury Interactive (UK) Ltd.
410 Frimley Business Park
Camberley
Surrey
GU16 7ST, UK
Tel: +44 1276 808200
Fax : +44 1276 29134
E-mail: ftutton@mercury-eur.com
Web site: www.mercuryinteractive.co.uk

Press enquiries:
Tony Bovill
Consort PR Consultants Ltd.
Berrybridge House
Devenish Road
Sunningdale
Berkshire
SL5 9SH, UK
Tel: +44 1344 626171
Fax: +44 1344 626612
E-mail: tony@consortpr.co.uk
Web site: www.consortpr.co.uk

NB: This release may be downloaded from Consort's Web site at:
www.consortpr.co.uk/mercury.htm

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