Added: (Fri Nov 17 2000)

Pressbox (Press Release) - London, UK - November 6, 2000. System Management ARTS (SMARTS),
the leading provider of real time automated network problem resolution,
has been selected by BT Syncordia Solutions for its award-winning
InCharge™ root cause analysis solution. InCharge™, which
automatically locates network faults, promises to reduce the "mean time
to repair" by up to 80 per cent, providing an increase in Syncordia
Solutions' level of customer service, while reducing operating costs.

In an initial contract worth $1.6 million, SMARTS InCharge™ will minimise
the impact of network infrastructure problems through real-time
automated network analysis that instantly pinpoints the root cause of
those problems.

Continuous availability of customer networks and related services are
key objectives for Syncordia Solutions, the e-business and
communications and solutions unit of BT. The InCharge™ solution will
enable them to automate fault management within highly complex
customer networks, a task which until now had been very

"Syncordia Solutions has embarked on a major initiative to improve
quality of service to our customers. By allowing us to enhance our
current operational support systems, SMARTS technology will be a key
component in the success of this project," explained Steve Malde,
Head of Information Systems at Syncordia Solutions.

During a technical and commercial evaluation process, with particular
emphasis on strong customer references, SMARTS was benchmarked
against products from both Riversoft and Visual Networks. "SMARTS
provided the solution that met our requirements," continued Malde.

Andrew Mallaband, Area Director, EMEA Operations at SMARTS,
commented on the win, "A number of vendors now claim to offer
'Root Cause Analysis' solutions but repeatedly, following thorough
customer evaluations, only SMARTS InCharge™ delivers the goods.
Syncordia Solutions was not only impressed with the out-of-the-box
capabilities of InCharge™, but also the strategic opportunity that this
product suite offers to further automate key business processes,
deliver unique new services and in doing so gain significant competitive

Malde continued, "As a strategic SMARTS development partner,
Syncordia Solutions plans to rapidly enhance its existing customer
services and develop new revenue generating services - and in doing so
achieve important strategic business objectives."

Syncordia Solutions will also benefit from the sophisticated
auto-discovery and graphical visualisation capabilities that InCharge™
provides. It is the only system to accurately display cause / effect
relationships between problems and symptoms. Because it automatically
computes problem impacts, users can now instantly visualise not only
root cause problems, but also their impacts on the rest of the
infrastructure. This is consistent with SMARTS vision of providing
complete Business Fault Management solutions.

- ends -

Founded in 1993, System Management ARTS Inc. (SMARTS®) provides
innovative real-time analysis software that ensures high availability and
peak performance of network-dependent information systems. Using its
patented Codebook Correlation technology, SMARTS® InCharge™
products are the only products in the market to pinpoint root cause
problems instantly, out-of-the-box, identify their impacts on the IT
system and business-critical processes, and automate problem

By proactively detecting problems, SMARTS® helps Global 2000
companies reap major savings. With InCharge™, downtime and
performance problems that can cost hundreds of thousands of dollars
per minute in lost revenues and employee productivity are resolved
before network-dependent business is impacted.
Since its introduction in November 1997, SMARTS® InCharge™ products
have already been licensed by industry leaders such as AT&T, BMW,
EDS, Federal Express, Fidelity, Goldman Sachs, IBM Global Services,
Lockheed-Martin, Marriott, MCI, Perot Systems, SIAC
(Securities Industry Automation Corp), US West, Veterans
Administration, and Virginia Power. SMARTS® products are consistently
rated ahead of the competition by industry analysts and press who have
awarded SMARTS®' prestigious awards including, Data Communications
Magazine (http://www.data.com/hot_products/incharge.html) Hot
Products Award for 1998 and PC WEEK Labs'
Coveted Analyst's Choice award for the best-in-class real-time network.
analysis solution.
For more information, call 1-877-2-SMARTS in the U.S., call
+44 (0)1628-894330 in the UK or visit the SMARTS web site at

About BT Syncordia Solutions
Syncordia Solutions is BT's e-business and communications solutions
unit that provides solutions to help its clients optimise customer value in
an IP-enabled world. It provides consultancy, e-business, e-CRM and
network centric applications, which it delivers and manages on behalf of
many of the world's largest and most respected organisations.
With revenues in the region of Ł1 billion, BT Syncordia Solutions is the
largest provider of managed and outsourced network and IT solutions in
the UK. It has more than 27,000 customers ranging from mid-sized
companies to multi-national organisations in 92 countries across the
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SMARTS and InCharge are trademarks of System Management ARTS
Incorporated. The InCharge products mentioned in this document are
covered by pending applications and one or more of the following U.S.
patents: 5,528,516 and 5,661,668. All other company and product
names may be trademarks of the respective companies with which they
are associated.

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